Delivery & Returns
Thank you for shopping with Caliz London. Please read on for all Shipping, returns and refund policies.
Caliz London - Shipping
We aim to process all orders within a 48 hour time-frame. Please note this can take longer during busy periods when it may take up to 72 hours.
A confirmation e-mail will be sent to you once your order has been processed.
Your jewellery will be sent to you in a beautiful, bio-degradable handmade pouch.
UK Delivery - £3.95 (per order) - 2 to 3 working days from dispatch.
European Delivery - £7.95 (per order) - 3 to 5 working days from Dispatch
Rest of the world Delivery - £10.95 (per order) - 5 to 7 working days from dispatch.
All parcels will be delivered by Royal Mail and will require a signature on delivery.
Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.
Caliz London - Returns
All items except for earrings can be refunded or exchanged within 28 days of receipt.
Earrings cannot be returned, exchanged or refunded for reasons of hygiene, unless faulty.
We cannot refund or exchange goods which have been altered or personalised to a customer's specification.
The item must be returned in their original, unworn condition and in Caliz London packaging.
If you receive a faulty or damaged item, please notify us within 7 working days as we will not process claims for goods received as faulty after this period.
All refunds will be credited in the original method of purchase within 14 days.
All sales are final. Returns will be accepted for exchange where deemed appropriate.
Your statutory rights are not affected for any of the above, including your right to claim a replacement where goods are faulty.